1. Introduction
Yarraville Storage ("we", "us", "our") respects your privacy. This policy explains how we handle personal information when you use our website, contact us or use our storage services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we collect
The personal information we collect depends on how you deal with us. It may include:
- Contact details — your name, phone number and email address;
- Enquiry details — what you want to store (for example a vehicle, container or equipment), your preferred storage option and any message you send us;
- Booking and account details — information we need to set up and manage a storage agreement with you;
- Communications — records of calls, emails and messages between you and us;
- Technical data — such as your IP address, browser type and the pages you visit, which our web servers record automatically;
- Images — CCTV footage recorded at our premises (see below).
3. How we collect it
We collect personal information directly from you when you complete a form on our website, phone or email us, visit our site, or enter into a storage agreement. We may also collect information from a person you have authorised to deal with us on your behalf.
4. How we use it
We use your personal information to:
- respond to your enquiries and provide quotes;
- set up, manage and bill for storage services;
- keep our premises, tenants and goods safe and secure;
- improve our website and services;
- meet our legal and regulatory obligations.
We will only use your details to respond to your enquiry and provide our services unless you have agreed to something else or the law allows or requires it.
5. Who we share it with
We do not sell your personal information. We may share it with trusted service providers who help us run our business — for example website hosting and IT providers and email delivery services — and only for the purpose of providing those services to us. We may also disclose information where required or authorised by law, or to protect our rights or safety.
Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Our website loads fonts from Google Fonts and, where an embedded map is shown, content from Google Maps. Your browser may share technical information such as your IP address with Google when these load. Their handling of that information is covered by Google's own privacy policy.
6. Cookies and website data
Our website uses cookies that are necessary for it to work — for example, a security token that protects our enquiry forms from misuse. These do not identify you personally.
If we introduce analytics, advertising or other non-essential cookies in future, we will update this policy. Most browsers let you block or delete cookies, though some parts of the site may not work properly if you do.
7. CCTV at our premises
We use CCTV at our premises to protect the site and the goods stored here. Footage may capture images of people entering and leaving the site. We use it for security purposes, and we may provide footage to police or insurers where appropriate or required by law.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including by restricting access to information to people who need it. Enquiries submitted through our website are stored securely and sent to our team by email.
We keep personal information only for as long as we need it for the purposes described in this policy or as the law requires. When we no longer need it, we take reasonable steps to destroy or de-identify it. If we experience a data breach that is likely to cause serious harm, we will respond in line with the Notifiable Data Breaches scheme.
9. Access and correction
You can ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity first, and in limited circumstances the law allows us to refuse access — if we do, we will explain why.
10. Complaints
If you think we have breached your privacy, please contact us and we will investigate and respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last changed. Please check back occasionally.
12. Contact us
For privacy questions or requests, please contact us:
Yarraville Storage
8 Thomas St, Yarraville VIC 3013
Phone: 0000 000 000
Email: info@yarravillestorage.com.au